FAQ

Roam Shelter Shop caters to outdoor enthusiasts who value quality gear for camping, hiking, and wilderness adventures. Our customers range from casual campers to serious backpackers who need reliable equipment for their expeditions.

We specialize in lightweight, durable outdoor gear designed for real-world adventures. From our weather-resistant sleeping bags to compact camp kitchens, every product is selected with practical functionality and adventure-readiness in mind.

Consider the temperature rating (match it to your expected conditions), insulation type (down for warmth/compressibility, synthetic for wet conditions), and weight. Our product descriptions include detailed specifications to help you decide.

We offer a range of shelters for different conditions. Look for our “4-season” rated tents for harsh conditions, while our standard tents are ideal for typical 3-season camping. Check individual product specifications for details.

While we don’t offer pre-packaged sets, our website is organized to help you easily find all necessary components – from shelter to cooking gear. Many customers enjoy customizing their perfect setup from our wide selection.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to get your gear to you fast. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t shipped yet.

We ship worldwide to most regions, excluding some remote areas and parts of Asia. Our system will notify you during checkout if we can’t deliver to your location.

Standard Shipping: 10-15 business days after dispatch (typically 1-2 days processing)
Free Shipping: 15-25 business days after dispatch (typically 1-2 days processing)

Standard Shipping: $12.95 via DHL or FedEx with full tracking
Free Shipping: Available for orders over $50 via EMS with basic tracking

Every package is packed with the same care you’d take when preparing your own backpack – securely wrapped and protected for the journey. We use weather-resistant packaging to ensure your gear arrives in perfect condition.

Yes! Standard shipping includes full real-time tracking from dispatch to delivery. Free shipping includes basic tracking. You’ll receive tracking information via email once your order ships.

We offer hassle-free returns within 15 days of delivery. Items must be unused and in original condition with all tags attached. Return shipping costs are the customer’s responsibility unless the item is defective.

Email our gear experts at [email protected] with your order number and reason for return. We’ll provide return instructions and address.

Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to the original payment method.

We stand behind our products. If you receive a defective item, contact us immediately and we’ll arrange for return shipping and replacement at no cost to you.

Our gear experts are happy to help! Email us at [email protected] for prompt assistance with any questions.

Our team is available Monday-Friday, 9am-5pm EST to answer your questions. We monitor emails on weekends for urgent matters.

Our warehouse is located at:
3939 Deer Haven Drive
COLUMBUS, US 78934