Term and Conditions

Welcome to Roam Shelter Shop! These Terms and Conditions outline the rules and regulations for using our website (www.camptarpgear.com) and purchasing our outdoor gear. By accessing this website and making a purchase, you agree to these terms in full.

1. Our Shop & Customer Commitment

Roam Shelter Shop specializes in high-quality outdoor equipment for camping enthusiasts, backpackers, and adventure seekers. We’re committed to:

• Providing durable, performance-driven gear for outdoor adventures
• Offering transparent policies and exceptional customer service
• Ensuring your shopping experience is as smooth as your next wilderness expedition

2. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website and products only for lawful purposes
• Not reproduce, duplicate, copy or resell any part of our site or products without permission
• Comply with all applicable laws and regulations regarding online purchases

3. Product Information

3.1 Product Range

We specialize in outdoor equipment including but not limited to:

• Sleeping systems (bags, pads, air mattresses)
• Shelter solutions (tents, tarps, hammocks)
• Camp kitchen essentials (stoves, cookware)
• Hiking gear (poles, multi-tools)
• Safety equipment and accessories

3.2 Product Descriptions

We make every effort to display our products accurately, including colors, specifications, and features. However:

• Actual colors may vary slightly due to monitor settings
• Product weights and dimensions are approximate
• We reserve the right to update product information without notice

4. Ordering & Payment

4.1 Placing an Order

When you place an order:

• You’ll receive an order confirmation via email
• All orders are subject to availability
• We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept the following payment options:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing & Currency

All prices are in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

Option	Carrier	Cost	Delivery Time
Standard Shipping	DHL or FedEx	$12.95	10-15 business days after shipping
Free Shipping	EMS	Free for orders over $50	15-25 business days after shipping

5.3 International Orders

We ship worldwide except to some Asian regions and remote areas. International customers:

• Are responsible for any customs fees or import taxes
• Should check local regulations regarding outdoor equipment imports
• May experience longer delivery times due to customs processing

6. Returns & Refunds

6.1 Return Policy

We accept returns of most unused, unwashed merchandise in original packaging with tags attached within 15 days of delivery.

6.2 Return Process

1. Email [email protected] with your return request
2. Wait for approval (1-2 business days)
3. Ship the item(s) to our provided address
4. Allow 3-5 business days for refund processing after we receive your return

6.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Biwak Sacks
• Health & Safety items (first aid products, etc.)
• Used sleeping bags or pads (unless defective)
• Final sale or clearance items

6.4 Refund Details

• Refunds are issued to the original payment method
• Original shipping costs are non-refundable (unless return is due to our error)
• International customers are responsible for return shipping costs

7. Intellectual Property

All content on this website, including text, graphics, logos, and product designs, is the property of Roam Shelter Shop and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our brand name or logos without written consent
• Reverse engineer or copy our product designs

8. Liability Limitations

8.1 Product Use

Outdoor activities involve inherent risks. By purchasing our products, you acknowledge:

• You are responsible for proper product use and maintenance
• We are not liable for injuries resulting from product misuse
• You should always follow manufacturer instructions and safety guidelines

8.2 Website Use

Roam Shelter Shop is not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential damages from website use

9. Privacy & Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by the laws of the State of Ohio, USA. Any disputes shall be resolved in the courts of Columbus, Ohio.

11. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our site after changes constitutes acceptance.

12. Contact Us

For questions about these Terms or our products:

Roam Shelter Shop
3939 Deer Haven Drive
COLUMBUS, US 78934
Email: [email protected]